Terms & Conditions

Terms & Conditions

Booking Conditions (for bookings made after 1 July 2018)

Holiday Master is a trading name of Inspiration Holidays Ltd. The following Booking Conditions together with our privacy policy and, where your holiday is booked via our website, our website terms and conditions of use, together with any other written information we brought to your attention before we confirmed your booking govern your booking with Inspiration Holidays Ltd, a company registered in England with company no: 10600450 and registered office address of 1st Floor 85 Great Portland Street, London, England, W1W 7LT ( “IH”, “we” “us” and “our”). Please read them carefully as they set out our respective rights and obligations. References to "you" and "your" in these Booking Conditions mean all persons named on the booking (including anyone who is added or substituted at a later date) or any of them. These Booking Conditions apply only to bookings made after 1 July 2018. Bookings made prior to that date are subject to different terms and conditions, which you agreed to at the time of booking and which are available upon request.

References to “Travel Arrangement(s)” in these Booking Conditions are to the accommodation, flights, transport, and other services we feature on our website. References to “Supplier/Principal” means the third party supplier of the Travel Arrangements including but not limited to accommodation providers, transfer providers, car hire companies, and airlines.

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that he/she:

  1. has read these Booking Conditions and has the authority to and does agree to be bound by them;

  2. consents to our use of personal data in accordance with our  Privacy Policy  and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements);

  3. is over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;

  4. accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

Please Note: We act only as an agent in respect of all bookings we take and/or make on your behalf. 

  1. Your Contract

When making your booking we will arrange for you to enter into a contract with the applicable Supplier/Principal of the Travel Arrangements, as specified on your confirmation invoice. All Suppliers and Principals we deal with are members of ATOL and ABTA. Accordingly, your money will be protected by the financial protection scheme offered by these organisations.

In the vast majority of cases, the Principal will be Major Travel PLC and their terms and conditions are provided below.

Your booking with us is subject to these Booking Conditions and the specific terms and conditions of the relevant Supplier/Principal(s) you contract with and we advise you to read both carefully prior to booking. The Supplier/Principal’s terms and conditions may limit and/or exclude the Supplier/Principal's liability to you.

All bookings are subject to availability at the time of booking. We do not guarantee that any of the Travel Arrangements we advertise will still be available at the time of booking. We will inform you as soon as possible after placing an order if, for any reason, the Travel Arrangements you have sought to book with us are not available.

Unless you are paying for your holiday Travel Arrangements in cash, in which case see the paragraph below will apply, by clicking to book and entering your personal and payment details on our website/App, you are requesting us to make an offer to the Supplier/Principal to purchase the Travel Arrangements on your behalf. At this point we immediately re-contact the Supplier/Principal. Each Supplier/Principal will still require a short period of time to confirm that your chosen Travel Arrangements are still available. The order summary email sent to you is NOT contractual acceptance of the Travel Supplier's ability to provide these Travel Arrangements, it is an acknowledgement that we have received your offer, and should the Travel Arrangements be available as detailed on our website/App then, once you have a received your order confirmation, you have entered into a legally binding agreement to purchase these Travel Arrangements subject to the Supplier/Principal’s terms and conditions, and these Booking Conditions.

If you are paying for your Travel Arrangements in cash, by clicking to book, entering your personal details and requesting the “pay by cash” option on our website, you are requesting that we generate a barcode which will allow you to make a payment to us in relation to the Travel Arrangements you have selected. When we receive confirmation that you have made your cash payment, we will make an offer to the Supplier/Principal, as detailed in the paragraph above

Your booking is confirmed and a contract between you and the Supplier/Principal will exist when we send you a booking confirmation email with a booking reference number.

As an agent we accept no responsibility for the acts or omissions of the Supplier/Principal or for the Travel Arrangements provided by the Supplier/Principal.

  1. Booking

When you make a booking, you will have the opportunity to review/confirm all the details of the booking before making payment. Once you have reviewed and confirmed these details and made payment of the appropriate sum, we will proceed to make the booking with the Supplier/Principal.

Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant Supplier/Principal of your Travel Arrangements or other persons necessary for the provision of your Travel Arrangements. The information may be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any special category (sensitive) information that you give to us such as details of any disabilities, or dietary and religious requirements. In making this booking, you consent to this information being passed on to the relevant persons. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant Supplier/Principals, whether in the EEA or not, we will be unable to provide your booking. Please click  here  for full details of our privacy policy.

Group Bookings: If larger groups want to be sure of sufficient availability for any Travel Arrangements they should call our contact centre. If two parts of the same group book online on two separate bookings and availability expires between the two bookings we regret therefore that we are unable to cancel the first booking without applying cancellation charges (see clause 11 below).

In resort transfers: unless you have reserved a transfer separately during the booking process or subsequently, no flight or hotel booking includes a transfer. Please ensure that the hotel you have selected is accessible from the airport you have chosen to fly to. At times the hotel suppliers or airlines involved in your booking may offer a free of complimentary resort transfer. We will pass on this offer to you however the provision, delivery and services standards of this transfer are the responsibility of the hotel/airline provider and the third party involved in their delivery.

  1. Payment

In order to book your chosen Travel Arrangements, you must make payment as outlined in this clause, or otherwise requested by the Supplier/Principal of the Travel Arrangements. You must also pay all applicable insurance premiums and booking fees.

Payment on booking

You are required to make full payment at the time of booking in the following circumstances:

  1. when you make any booking within 14 days of your departure date; and

  2. when you book for Travel Arrangements with a non-refundable hotel.

For all other bookings, you are required to pay a non-refundable deposit at the time of booking.

Instalment Payments

You can pay for your Travel Arrangements in instalments. We will tell you when you book with us how many instalments will be involved, the amount of each instalment and the payment due dates. This will be confirmed in your booking paperwork. Our administration fee of £4.95 (which covers our administration costs for managing multiple payments) will be payable in relation to each instalment and is clearly displayed when you make your booking.

Should you wish to pay for your Travel Arrangements in full at the time of making your booking you are entitled to do so and may be entitled to a discount for doing so.

Payments of instalments due must be received by IH no later than the payment due date confirmed on your booking paperwork. Where you fail to pay us of your own accord, the last card added to the system will be automatically debited for the amount due. If this card fails and we hold other cards against your order we will also attempt to debit the outstanding amounts from those cards. If you wish us to debit an alternative card then please contact our customer service department or log on to manage your booking and make payment with the alternative card BEFORE the payment due date.

To increase security around payment collections, when you make a payment we store tokens (created from your card details so that we do not hold your card information) to make any subsequent instalment collections automatically. We will always attempt to collect money from the last card you used first.

Taxes

The local authorities in certain countries may impose additional taxes (tourist tax, etc), which have to be paid locally (e.g. at the hotel). You are exclusively responsible for paying such additional taxes.

  1. Failure to make payment

Should we be unable to collect all outstanding instalments from you before the date on which you are due to fly we reserve the right to cancel the booking made on your behalf and you will forfeit all monies paid by you for such booking. In addition, if for any reason we do not receive payment, we may be required to notify the other Supplier/Principals who may take the decision to cancel your booking and charge the cancellation fees set out in their terms and conditions. In these circumstances you will be liable of a loss of all monies previously paid.

Rejected Orders booked within 3-7 days of departure: Because of standard banking procedures, once you have submitted an Order that you are paying for by credit or debit card and your payment has been authorised, your bank or card issuer will "ring-fence" the full amount of your Order. If your Order is subsequently rejected by our system or cancelled for any other reason, your bank or card issuer will not transfer the funds for the Order to us, and will instead release the relevant amount back into your available balance. However, this may take between 3 to 5 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that we will not be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.

  1. Accuracy

We endeavour to ensure that all the information and prices both on our website and in any advertising material that we publish are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the Travel Arrangements that you wish to book before you make your booking. Where the Travel Service or price has been listed incorrectly and the booking has already been confirmed, we reserve the right to cancel the booking and refund all monies paid to you.

  1. Prices

We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices.  Special note: changes and errors sometimes occur. You must check the price of your chosen Travel Arrangements at the time of booking.

  1. Insurance

Many Supplier/Principals require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses, as well as ensuring you have cover for any activities you have booked, including additional cover for skiing/extreme sports/adventure travel and all other activities you have booked.

If you choose to travel without adequate insurance cover, neither the Supplier/Principal nor we will be liable to you for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

  1. Special Requests

Any special requests must be advised to us at the time of booking e.g. diet, room location, a particular facility at a hotel etc. You should then confirm your requests in writing but we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the Supplier/Principal is not confirmation that the request will be met.

  1. Fitness to Travel and Medical Conditions

We are not a specialist disabled holiday company but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your trip, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen Travel Arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate in your chosen tour.

Acting reasonably, if the Supplier/Principal is unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking on the Supplier/Principal’s behalf or, if you did not give us full details at the time of booking, we will inform the Supplier/Principal who may cancel it and impose applicable cancellation charges, when we become aware of these details.

  1. Changes and Cancellations by You

Any cancellation or amendment request must be sent to us by accessing your booking online and will be processed by our Amendments Team. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that the Supplier/Principal will meet such requests. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the Supplier/Principal of your Travel Arrangements. The Supplier/Principal may charge the cancellation or amendment charges shown in their terms and conditions (which may be as much as 100% of the cost of the Travel Arrangements and will normally increase closer to the date of departure). In addition, you must pay us an administration fee as set out in the table below. We will notify you of the exact charges at the time of amendment or cancellation.

Requested Change

Administration Charge

In flight extra requests after booking confirmation e.g. pre booking seats or adding hold baggage

Supplier/Principal’s Charge + £30.00 administration fee per booking to IH

Change of hotel

Cancellation of original hotel + cost of new hotel + £80.00 administration fee to IH

Change of dates

Cancellation of original holiday + cost of new holiday + £80.00 administration fee to IH

Change of title, initial, first name or surname after booking confirmation

Supplier/Principal’s Charge + £30.00 administration fee per person to IH

Add Passengers to the booking

Supplier/Principal’s Charge + £50.00 administration fee per person to IH

Remove Passengers from the booking

Supplier/Principal’s Charge + £30.00 administration fee per person to IH

Please note:

- Some Supplier/Principals do not allow changes and therefore full cancellation charges will apply; 
- Administration fees are non-refundable in the event you cancel your booking.

  1. Changes and Cancellations by the Supplier/Principal

We will inform you as soon as reasonably possible if the Supplier/Principal needs to make a significant change to your confirmed Travel Arrangements or to cancel them. We will also liaise between you and the Supplier/Principal in relation to any alternative travel arrangements offered by the Supplier/Principal but we will have no further liability to you.

  1. Complaints

As the contract for your Travel Arrangements is between you and the Supplier/Principal, any queries or concerns about your Travel Arrangements should be addressed to them in the first instance. If you have a problem with your Travel Arrangements whilst using them, this must be reported to the Supplier/Principal immediately. If you fail to follow this procedure there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.

Important: claims/complaints about injuries or illness 

In the unfortunate event that you suffer an injury or an illness while you are on holiday, and you believe this is the fault of one of the Supplier/Principals, it is very important that you notify the Supplier/Principal while you are on holiday.

Accommodation providers will not accept claims for illness or injury unless the issue is reported to the hotelier at the time whilst in the hotel. You will often be asked to sign a document agreeing to a specific claims process when you arrive at a hotel. This is as a result of an increasing number of fraudulent claims being received.

Since 2013, there has been more than a 500% increase in the number of compensation claims for holiday sickness with tens of thousands of claims in the past year. Evidence suggests many of these claims may be exaggerated or fraudulent. As a result, Inspiration Holidays are backing the ABTA “Stop Sickness Scams” campaign. If we believe any claim to be fraudulent then action may be taken in the hope of protecting those with genuine claims.

If you remain unsatisfied, you can inform us, in writing by emailing holidays@holidaymaster.co.uk immediately on return to the UK and, in any event, within 28 days of your return whereby we will endeavour to assist in our capacity as an agent by liaising with the Supplier/Principal on your behalf.

You can also access the European Commission Online Dispute (ODR) Resolution platform at  http://ec.europa.eu/consumers/odr/ . This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.

  1. Our Responsibility for your Booking

Your contract is with the Supplier/Principal and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the Travel Arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the Travel Arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected).

We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

  1. Force Majeure

Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport, air traffic control strikes, flight cancellations and all similar events outside our or the supplier(s) concerned control.

Brexit Implications: please note that certain Travel Arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.

  1. Visa, Passport and Health Requirements

It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.

Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit  https://www.gov.uk/browse/citizenship/passports Special conditions apply for travel to the USA, and all passengers must have individual machine readable passports. Please check  https://uk.usembassy.gov . For European holidays you should obtain a completed and issued form EHIC prior to departure.

Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit  https://www.gov.uk/travelaware .

Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

  1. Law and Jurisdiction

These Booking Conditions are governed by English law and we both agree that the courts of England and Wales have exclusive jurisdiction over any dispute, claim or other matter which may arise between us (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable).

  1. Accommodation Ratings and Standards

All ratings are as provided by the relevant Supplier/Principal or are IH’s own average ratings based on our industry knowledge and customer feedback. Our own ratings are clearly marked and are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given. We have made reasonable efforts to establish the official rating of the accommodation and include this within the description of the accommodation on our website.

  1. Documentation & Information

All descriptions and content on our website or otherwise issued by us is done so on behalf of the Supplier/Principal in question are intended to present a general idea of the services provided by the Supplier/Principal. Not all details of the relevant services can be included on our website. All services shown are subject to availability. If you require any further details, in respect of any Travel Arrangements or any other services please contact us.

  1. Foreign Office Advice

You are responsible for making yourself aware of Foreign Office advice in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure (see clause  15 ).

  1. Your Behaviour

You are expected to conduct yourself in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in the Supplier/Principal’s opinion or in the opinion of any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, the Supplier/Principal reserves the right to terminate your booking immediately with no further liability to you. You and/or your party may also be required to pay for loss and/or damage caused by your actions and you and each member of your party will be jointly and individually liable for any damage or losses caused. Full payment for any such damage or losses must be paid directly to the Supplier/Principal prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us because of your actions together with all costs we incur in pursuing any claim against you.

We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

  1. Flights

Flight times and tickets 

Flight times shown are provisional and may be subject to change, as per the booking conditions. You should ensure that you have your flight reference number which will be required for check-in. The flight reference and check-in procedures are included in the booking confirmation email we send to you. Some flight providers will require this check-in procedure to be carried out online. Failure to check-in online will result in check-in fees at the airport which you will be liable to pay for.

Data 

The flight information advertised comes from all the major airlines. The data is regularly updated. Seat availability and pricing is at the operator's discretion and is subject to availability. Please be aware that prices can fluctuate.

Luggage and other flight extras 

All airlines have a standard hand luggage allowance which is included in our online prices. Allowances differ significantly from airline to airline. The allowance you are entitled to will be shown in the booking conditions of your airline which are displayed at the bottom of your documentation. Where you require additional luggage allowance this can be added to the booking prior to checkout and paid for.

Certain airlines consider hold luggage to be an optional extra. When you are booking with an airline that does make a charge for luggage it is not included or displayed in our head line prices and the option to add this extra facility will be offered to you at the time of booking. The luggage allowance will be dictated by the airline in question and can again vary. Should you choose not to take any hold luggage on your trip then you will receive the standard hand luggage allowance as detailed in the airlines booking conditions. This will normally be between 5 and 10kgs. Bags must be no larger than the dimensions allowed by the airline in question for carry-on luggage. For further information please refer to the airline booking conditions.

Our online prices do not include in-flight meals.

Please note where flight extras (such as bags and meals) are added at or after the time of booking they cannot be removed, cancelled or refunded.

Please note, generally airlines have a policy that bookings are non-refundable.

We will purchase the flight seats on your behalf directly from the airline. In the case of some airlines, we will use the payment details you provide to purchase the flight seats on your behalf and you agree that we can use the payment details you provide to do so. Where this is the case, you will see two separate transactions on your card statement; one will be for the cost of your flights with the airline and the remainder will be your payment to IH including our service fees.

Multiple airlines, triangular flights and 2 x one-way flights 

Where we book a multiple airline, triangular flight (different UK airports for outbound and inbound e.g. fly out of Manchester and fly in to Liverpool) and or 2 x one-way flights on your behalf we will be making two separate flight bookings with two separate flight suppliers or at times the same flight supplier. In certain cases in order to ensure our prices are as competitive as possible for all customers, we will book a return flight (same airline, same route) as 2 one-way flights - one booking will be for the outbound leg of your flights and another for the inbound leg of your flights. When making a multiple airline or triangular flight booking the different UK airports will be displayed throughout the booking process and a multiple airline logo will be shown.

You will see two flight vouchers displayed on your paperwork, two flight references and at times two separate flight suppliers booking conditions. This does not affect your travel arrangements in any way and you simply use the correct voucher to check-in for each leg of your journey.

Scheduled flights 

Our website/App offers scheduled flights from all the major airlines. Please note that in certain cases these flights may be indirect and fly via other airports. The flight display will show the take- off time from the departure airport and the landing time into the destination airport correctly. Where an in-direct flight is offered full details of any flight stopovers will be made clear to you at the time of booking. Please note many scheduled flights are non-amendable and non-refundable once booked.

Ryanair Seating Reservations 

Ryanair have introduced a policy of mandatory seat reservations for parties travelling with one or more children under the age of 12 on the date of travel. This means that for every four children (or less) on a booking, one adult MUST have a reserved seat at a cost of £4. The children will then also be allocated a reserved seat at no additional cost.

Inspiration Holidays will implement this policy by booking a single seat reservation on the flight for ONE adult in a party and up to four children. Parties with more than four children will have an additional adult seat reservation made for a further £4.

The

  1. Hotels

Hotel Booking Procedure 

Unless otherwise requested at the time of booking, standard internationally accepted practice dictates that your accommodation will be booked from the day that you depart the UK for the required duration. The dates and times of your accommodation booking will be included on your accommodation voucher (please check this carefully). After registration, on arrival at your accommodation, you will be allocated a room. When travelling on flights departing the UK after midnight, your room will be reserved from the previous day. You must normally check-out of your room by 12 noon on the day before a night flight home or on the departure date for an evening flight. We will request a late check-out for the room, however this is not guaranteed. If we were not to book the hotel until the day that you land (for flights landing in the early hours of the morning), you would not be able to access your room for several hours after your arrival in the hotel. Your flight details are included in the booking details we pass to hotels so hotel staff should be aware of your flight timings. They will also be notified on your booking that you require a late check-out. Most hotels provide this late checkout facility. This will usually incur a small charge payable on the spot (it is impossible for us to prepay this charge) and should be requested at the start of your stay so as to avoid disappointment.

"Kids Included" Policy 

Our "Kids Included" policy applies to selected hotels only, which are subject to availability. Prices for adults may change according to the number of adults booked per room. Where there is only one adult per booking, you may be liable to pay a single occupancy supplement for the room you choose. This supplement may range from 10 to 100% of the standard room rate, meaning that the price for the room may be the same as if there were 2 adults per booking. In addition, prices may vary according to the board basis of the booking and/or the ages of the children included in the booking.

IH's pricing policy means that the price you see displayed on the hotel page is the price you pay per adult for the whole room. Children are included in this price so there are no additional room costs to pay for them. Some Supplier/Principals may impose a limit on the number of children that can stay in each room. This is not controlled by IH in any way.

Non-Refundable Rooms 

If you book a non- refundable room you will not be able to cancel nor amend your booking and no refund will be available. Deposit payment options are not available on bookings which include non- refundable rooms. Full payment is required at the time of the booking.

  1. Holiday Checklist

Before you travel on holiday you are required to complete your 'Holiday Checklist' which can be found in the 'My Bookings' area of our website. The Holiday Checklist is available for completion at least 2 weeks before you travel. We will send you an email notifying you when your Holiday Checklist is available for completion.

We will send you regular reminders that your Holiday Checklist needs to be completed in the period before your departure. You must have completed your Holiday Checklist at least one week before you depart.

If you have not completed your Holiday Checklist one week before your departure we will contact you by telephone. If we complete the Holiday Checklist for you over the telephone this may incur an administrative charge of up to £5.00 per booking.

MAJOR TRAVEL PLC TERMS AND CONDITIONS

For the vast majority of bookings, Major Travel PLC is the supplier and will therefore act as principal. Your contract will be with them and the following terms and conditions will apply.

Passenger Protection

When you buy an ATOL protected air holiday package or flight from Major Travel Plc you will receive a Confirmation Invoice from us (or our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser's Licence number 2933. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.

Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please ask us to confirm what protection may apply to your booking.

"Our website may contain links to other sites not controlled by us. These sites may collect data and personal information. We are not responsible for the actions, content, privacy policies or the passenger protection in the event of insolvency offered by those websites to which our website may link. It is your responsibility to check the status of these sites."

£2.50 per passenger of the cost of an air holiday package or flight booked through Major Travel Plc is paid to the Civil Aviation Authority to provide ATOL Protection to you. This means the money paid for these arrangements is fully protected. Our ATOL Number is ATOL 2933.

EU Regulations on Passenger Disruption Denied Boarding Compensation - EC Regulation 261/2004

Regulation No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishes common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repeals Regulation No 295/91

The provisions of EC Regulation 261/2004 regarding measures to address the denied boarding of a passenger on a commercial flight, or to cater for instances of long delays/ flight cancellations come into force as from the 17th February 2005.

For further information on this regulation visit The Department of Transport Website

Foreign Office Advice

Before you enter into any contracts with us, may we recommend that you check the Foreign Office advice on your holiday destination.

For further information visit The Foreign and Commonwealth Office website at: www.fco.gov.uk.

Booking Conditions

The conditions vary whether you book a seat only on an airline or a "package". A package is a combination of at least 2 travel components, sold to you as an inclusive price fully payable to The Company. The conditions relating to a package are outlined in paragraph "Inclusive holidays".

This contract is made under the terms of these Booking Conditions which are governed by English Law and both parties shall submit to the jurisdiction of the English Courts at all times.

For Airline tickets only, accommodation only or services such as car rental, insurance or other, The Company acts as a booking agent. Your contract is with the suppliers and their conditions apply.

Any booking made by you on our website or otherwise shall be deemed an offer by you to purchase the relevant travel arrangements.

No contract between you and the Company shall come into existence until the Company accepts full payment and issues a confirmation invoice.

Alteration and Cancellation of Airline Tickets

Airline tickets are not transferable under any circumstances. Name changes are not allowed on a booking even if the ticket is not yet issued.

It is imperative that names given at time of booking match exactly the names on the passports as the airlines regard any amendments as name changes and will be regarded as a cancellation and re-booking therefore incurring cancellation charges as stated below.

The following cancellation fees may apply to the ticket you have purchased:

Before Ticketing

Amendment change of date or itinerary: £25.00 per person.

Cancellation of Booking: loss of deposit.

After Ticketing

Some tickets carry 100% cancellation fee.

A change of any date on your itinerary will be treated as full cancellation, the 100% cancellation fee if appropriate will apply.

Cancellation fee on partially refundable airline tickets; from £75 to a maximum of £250. Some airlines allow a change of return date for a fee.

A partially used ticket has very little refund value, if you have not used parts of your tickets please return the documents to us, we will endeavour to recover a partial refund, if applicable.

Please note that we act as agents of the airlines, you have to abide by their rules and conditions.

Check in Procedure

As a rule you must check in at the airport at least 3 hours before departure for long haul travel and 3 hours for short haul. Some airlines require a longer check in time, we will advise you if this is the case. We cannot be responsible for you missing a flight due to lateness in check in at the airport.

Travel/Passports and Visas

When you travel with the carrier, the carrier's conditions apply, some may have limited liability. Please note that in accordance with Air Navigation Orders, an infant must be less than 2 years of age on the date of the return flight, to qualify for infant status. All passengers will require passport and all appropriate visas, many countries require that your passport should be valid for a further 6 months from intended date of return. We do not accept any responsibility if you do not comply with the regulations.

Countries may alter their visa requirements without notice, please ask our consultants for advice or consult the embassy of the country you are visiting.

Travel to the USA

Most visitors to the United States enter the country as tourists. With the introduction of visa free travel to citizens of 27 countries, it is now possible for many travellers, including British citizens, to enter the United States without a visa under the Visa Waiver Program (WVP). Visa free travel is also available to qualified travellers who enter the United States on business or in transit.

Citizens of the following countries: Andorra, Australia, Austria, Belgium Brunei, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Monaco, the Netherlands, New Zealand, Norway, Portugal, San Marino, Singapore, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom may travel visa free under the Visa Waiver Program if they meet ALL of the following requirements:

The traveller is a citizen of one of the countries named above, travelling on a valid, individual machine readable passport. Note: A passport indicating that the bearer is a British Subject, British Dependent Territories Citizen, British Overseas Citizen, British National (Overseas) Citizen, or British Protected Person does not qualify for travel without a visa. A passport which states holder has Right of Abode or indefinite leave to remain in the United Kingdom does not qualify for visa free travel;

Travelling for business, pleasure or transit only;

Staying in the United States for 90 days or less;

Important: Some travellers may not be eligible to enter the United States visa free under the VWP. These include people who have been arrested, even if the arrest did not result in a criminal conviction, those with criminal records, (the Rehabilitation of Offenders Act does not apply to U.S. visa law), certain serious communicable illnesses, those who have

been refused admission into, or have been deported from, the United States, or have previously overstayed on the VWP. Such travellers must apply for special restricted visas. If they attempt to travel without a visa, they may be refused entry into the United States.

Please note: that if you are from a Visa Waiver Program country and you have had your passport issued on or after 26 October 2005 you will need a passport with a digital photograph. Citizens of France, Italy and Austria with passports issued after this date might need to obtain a US visa. All other countries participating in the Visa Waiver Program will normally issue passports with digital photos from this date.

Children and infants must obtain their own machine readable passport.

Electronic System for Travel Authorization (ESTA)

From January 12, 2009, all qualified VWP travellers will be required to obtain electronic travel authorization prior to boarding an air or sea carrier to the United States. Travellers who do not receive travel authorization prior to their departure may be denied boarding, experience delays or be denied admission into the United States. Applications may be submitted at anytime prior to travel, but no less than 72 hours prior to departure.

Travel Authorization is obtained through an online registration system known as the Electronic System for Travel Authorization (ESTA). While not compulsory, travellers may obtain travel authorization from August 1, 2008 onwards. If you are planning on travelling to the United States anytime after August 1, you may wish to consider registering with ESTA before your departure. If your registration is successful, it will be valid for multiple applications for two years or until the date on which your passport expires, which ever comes first.

Before going on line to register, you should ensure that you are qualified to travel under the Visa Waiver Program otherwise your registration will be rejected. ESTA only authorizes a traveller to board an air or sea carrier for travel to the United States. It also does not guarantee entry into the United States; that decision rests with the immigration official at the Port of Entry in the same way that travellers currently entering the U.S. under the Visa Waiver Program or with a visa are subject to inspection.

Entering the United States by land

Travellers who make their initial entry into the U.S. by land from either Canada or Mexico are NOT required to travel authorization through ESTA before travelling.

Warning

If your passport has ever been reported lost or stolen to the authorities and then recovered, please do not attempt to use it for travel to the United States. If you input the passport details into ESTA, your application will be denied.

Submit your ESTA Application at https://esta.cbp.dhs.gov

For further information visit the US Embassy Website: www.usembassy.org.uk

Travel to Canada

Please note: Starting March 15, 2016, visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travellers with a valid visa.

For further information visit: http://www.cic.gc.ca/english/visit/eta.asp

Health

Please check the various health requirements for the country you are visiting.

Transit

Although you may not leave the airport while in transit you will need a visa for the country of transit if applicable.

Payment

You may pay us by credit or debit card, cheque or cash. The company will not accept responsibility for cash lost in the post. If your travel documents are being paid by a third party who is not travelling with you we will require written authorisation to be provided by the cardholder. All documents will be posted to the billing address of the cardholder.

Reconfirming your flights

Although many airlines no longer require you to reconfirm your flights, Major Travel still advises you to contact all airlines at least 72 hours before departure on both your outbound and inbound journeys to ensure that the flights have not been rescheduled. We will endeavour to advise you of any scheduled changes to your outbound flights if we are able to do so but Major Travel cannot take responsibility for any losses incurred as a result of an airline rescheduling your flights.

THE CONFIRMATION YOU HAVE RECEIVED AT THE TIME OF BOOKING ON OUR WEBSITE IS NOT THE FINAL ITINERARY YOU WILL NEED TO TRAVEL ON AN ELECTRONIC TICKET. WE WILL SEND YOU BY MAIL OR BY EMAIL EITHER A PAPER TICKET OR AN E-TICKET ITINERARY. IF YOU DO NOT RECEIVE EITHER OF THE ABOVE, PLEASE CALL US ON 020 7393 1095.

Alteration by the Company

The Company cannot control or prevent changes implemented by their suppliers. Airlines reserve the right to alter their timing or cancel flights. Should a scheduled change occur we will endeavour to minimise the inconvenience you may experience, we cannot however offer any compensation. The Company is not liable for any cancellation or amendment of flights implemented by the carrier. We strongly recommend that you reconfirm your flights 72 hours before departure.

Please check your travel documents carefully, the Company must be advised of any error within 72 hours of receipt.

Special Requests

These will be passed on to the relevant supplier but cannot be guaranteed by the Company.

Infants Tickets

The cost of a ticket for an infant does not include a luggage allowance nor a seat on the aircraft.

Travel Insurance

We strongly recommend that you take out travel insurance for your whole journey.

Car Rental/Hotel Reservation

Should you be unable to present your car or accommodation vouchers to our suppliers You may be charged again for the services locally, this may be at a higher cost. We will only refund you the amount you have paid us before departure.

Inclusive Holidays

Major Travel Price Policy

All prices are based upon costs and exchange rates as shown in the relevant brochure or on current rates at the time of quotation for tailor-made holidays.

After a confirmation invoice has been issued, unless the holiday is fully paid, the price of your holiday is subject to the possibility of surcharge in certain limited circumstances. However a surcharge will only be levied solely to allow for variations in transportation cost, including the cost of fuel, increase in normal published airfares, taxes and fees chargeable for services such as landing taxes or embarkation fees at ports or airports.

Even then the Company will absorb an amount equal to 2% of your holiday price (excluding insurance premiums and amendments surcharge) before passing on any surcharge to you. Surcharges will be notified by a revised Confirmation invoice sent to you.

Please note that no surcharge will be made within 30 days of departure If a surcharge would increase the total holiday price shown on your original invoice by 10% or more, this will be considered a Major Change, you will be entitled to the options offered in paragraph entitled "Changes" . (See below) including compensation.

The balance of the price of your holiday must be paid at least 56 days before your departure date. If the balance is not paid in time we reserve the right to cancel your holiday and retain your deposit. If after confirmation has been issued, you wish to change to another of our holidays or change departure date, we will do our utmost to make the changes, provided that notification is received in writing at our offices from the person who signed the booking form. This must be accompanied by a payment of £25 to cover our administration costs.

Certain costs of your package, such as airport or security tax may decrease before your departure, in which case we will refund you the difference.

Any member of your party may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form and is communicated to us in writing. As this incurs administrative costs, we will retain your deposit and in addition may apply cancellation charges up to the maximum shown below.

Period before departure within which written cancellation is received/Amount of cancellation charges shown as a percentage of the holiday price

More than 42 days: Loss of Deposit

More than 32 days: 30%

More than 22 days: 50%

More than 01 days: 75%

Less than one day: 100%

Major Travel will make every effort to assist you if you wish to alter your travel arrangements, if you are prevented from taking your holiday you may transfer your holiday to another person provided that:

You request the transfer in writing giving a reasonable amount of time for the changes to be communicated to the suppliers.

Your request is accompanied by documentary proof of the reason for the transfer.

You and the transferee will be jointly responsible for any additional charges imposed by the suppliers providing the components parts of the holiday as well as any administration charges we will agree upon.

Important

Please note that all our holidays are on scheduled airlines. Once a booking is made even if the tickets are not issued we cannot do a name change. The previous booking will have to be cancelled and a new booking made. We cannot guaranty that we will be able to provide an airline ticket on the same airline at the same price that on the previous booking. Furthermore after a ticket is issued the airlines cancellation fees will apply. Some airlines charge 100% cancellation fees.

NOTE: If the reason for cancellation is covered under the terms of an insurance policy you may be able to reclaim these charges. Insurance cover taken through Major Travel cannot be cancelled, premiums remain payable in full and are not to be taken into account in the total holiday price for the purpose of calculating cancellation charges.

Changes

Occasionally changes may be made. Most of these changes are minor, and we will advise you or your travel agent at the earliest possible date. Flight timings and carriers in the brochure are subject to change as a result of airline procedures and these details are given for guidance only. Final details will be shown on your tickets. If a major change becomes necessary, we will inform you or your travel agent as soon as reasonably possible if there is time before departure. When a major change occurs, you will have the choice of accepting the change of arrangements, taking another available holiday from us, or cancelling your holiday and receiving a full refund on all monies paid. Examples of major changes are changes that we make to your holiday arrangements before departure that involves changing your outbound or arrival airport, time of departure or return by more than 12 hours, offering accommodation of a lower standard for a whole or substantial part of your holiday. Should we have to cancel your holiday we will offer you a holiday of a similar standard or higher at no extra cost, should the holiday be of an inferior standard than the original one we will refund you the difference. Following a significant modification, unless the change arises from circumstances of force majeure, you will receive the following minimum compensation, calculated according to the number of days prior to departure that you are notified of the change.

Days prior to Departure Date

Compensation when Notification of Change is sent Per Person:

More than 42 days

29-42 days prior

15-28 days prior

0-14 days prior

£10

£20

£25

£30

Force Majeure means unusual and unforeseeable circumstances beyond the control of Major Travel by whom this exception is pleaded, the consequences of which could not have been avoided even if all due care had been exercised. The circumstances may include but are not limited to: war, threat of war, riot, civil strife, terrorist activity, (actual or threatened), technical problems with transport, machinery equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions.

If the Company becomes unable to provide a significant proportion of your holiday after it has commenced, suitable alternative arrangements will be made for you at no extra charge to you or, alternatively, you will be returned to your point of departure and given a pro-rata refund for ground arrangements not received.

Holiday Problems

If you have a problem during your holiday, please inform the relevant supplier (e.g. Hotel) and resort representative immediately who will endeavour to put things right. Please follow this up within 28 days of your return home by writing to our Customer Services Department at Major Travel Plc, Building 3, 2nd Floor, The Exchange, Brent Cross Gardens, London NW4 3RJ giving your original booking reference number and all other relevant information. It is unlikely that you will have a complaint that cannot be settled amicably between us.

Responsibilities of The Company

The Company applies all reasonable checks to ensure that those involved in the preparation and provision of your holiday maintain the appropriate standards. The descriptions, information and opinions given in this brochure by the Company in respect of the airlines, hotels and other suppliers whose services are used are given in good faith, based on the latest information available at the time of printing.

The Company accepts liability for any loss you may suffer if any part of the holiday arrangements you book with the Company is not as described and not of a reasonable standard. The Company also accepts liability if you suffer death or personal injury as a direct result of these holiday arrangements failing to be as described and of a reasonable standard. However, these acceptances of liability do not apply if there has been no fault on the part of the Company or its servants, agents or suppliers and the loss, death or personal injury suffered is attributable to your own acts or omissions or to the acts or omissions of a third party not involved in providing the services which make up your holiday, or to unusual or unforeseeable circumstances or events which could not have been anticipated or avoided by the Company or its servants, agents or suppliers even with the exercise of all due care. They are also conditional upon you following the procedures for notification complaints set out in condition 9, and upon you assigning to the Company any right you may have against any other person whose acts or omissions have given rise to the Company's liability.

The Company's liability to compensate you and the amount of such compensation is subject to the following limitations. First, in the case of damage other than death, illness or personal injury, compensation is restricted to a reasonable amount having regard to such factors as, inter alia, the holiday cost and the extent to which the enjoyment of your holiday can be said to have been affected. Second, in all cases, liability and compensation are limited in accordance with the provisions of all international conventions which concern transportation and accommodation, namely the Warsaw Convention 1929 (as amended), the Berne Convention 1961, the Athens Convention 1974, the Geneva Convention 1973 and the Paris Convention 1962. Copies of these Conventions are available on request.

If you suffer death, injury or illness during your holiday arising out of an activity which does not form part of the inclusive arrangements booked with the Company, the Company will offer assistance where appropriate and in its sole discretion. This assistance must be requested within 90 days of your misadventure and will be limited to general advice and/or assistance with legal fees up to £5,000 per Booking Form, such contributions to be repaid to the Company out of any judgement or insurance payment you subsequently obtain.

Your Responsibilities

(a) General information concerning passport, visa and health requirements applicable to UK & EU Citizens is set out in the brochures. However, such requirements are subject to change and you must check current requirements before departure. It is your responsibility to obtain all documents required for your holiday, to ensure that these are in proper order and to take them with you. The Company will not be liable if you fail to do so and you will be responsible for meeting any additional costs incurred by reason of such failure.

(b) You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. The Company cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday. No creditor refunds will be given for lost, mislaid or destroyed travel documents.

Airlines & Other Suppliers

(a) As between you and the suppliers of the transport, accommodation and other components making up your holiday, the conditions of the supplier will apply. These conditions may be subject to international Conventions, which limit and/or restrict the suppliers' liability. (Copies are available on request - please allow 28 days).

(b) Transport timings are provided by the carrier concerned and are subject to such matters as weather conditions, maintenance requirements, the ability of passengers to check-in on time and, in the case of flights, to air traffic control restrictions. Accordingly the times of flights and other forms of transport are estimates only and cannot be guaranteed.

(c) Some activities carry inherent risks and if you are participating in such activities you may be asked to sign an additional form by the local supplier.

Contact Us

020 7393 1000

@major4agents

Major Travel Plc registered in England No. 1805034. Registered office Building 3, 2nd Floor, The Exchange,

Brent Cross Gardens, London NW4 3RJ

Passenger Protection

When you buy an ATOL protected air holiday package or flight from Major Travel Plc you will receive a Confirmation Invoice from us (or our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser's Licence number 2933. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.

Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please ask us to confirm what protection may apply to your booking.

"Our website may contain links to other sites not controlled by us. These sites may collect data and personal information. We are not responsible for the actions, content, privacy policies or the passenger protection in the event of insolvency offered by those websites to which our website may link. It is your responsibility to check the status of these sites."

£2.50 per passenger of the cost of an air holiday package or flight booked through Major Travel Plc is paid to the Civil Aviation Authority to provide ATOL Protection to you. This means the money paid for these arrangements is fully protected. Our ATOL Number is ATOL 2933.

EU Regulations on Passenger Disruption Denied Boarding Compensation - EC Regulation 261/2004

Regulation No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishes common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repeals Regulation No 295/91

The provisions of EC Regulation 261/2004 regarding measures to address the denied boarding of a passenger on a commercial flight, or to cater for instances of long delays/ flight cancellations come into force as from the 17th February 2005.

For further information on this regulation visit The Department of Transport Website

Foreign Office Advice

Before you enter into any contracts with us, may we recommend that you check the Foreign Office advice on your holiday destination.

For further information visit The Foreign and Commonwealth Office website at: www.fco.gov.uk.

Booking Conditions

The conditions vary whether you book a seat only on an airline or a "package". A package is a combination of at least 2 travel components, sold to you as an inclusive price fully payable to The Company. The conditions relating to a package are outlined in paragraph "Inclusive holidays".

This contract is made under the terms of these Booking Conditions which are governed by English Law and both parties shall submit to the jurisdiction of the English Courts at all times.

For Airline tickets only, accommodation only or services such as car rental, insurance or other, The Company acts as a booking agent. Your contract is with the suppliers and their conditions apply.

Any booking made by you on our website or otherwise shall be deemed an offer by you to purchase the relevant travel arrangements.

No contract between you and the Company shall come into existence until the Company accepts full payment and issues a confirmation invoice.

Alteration and Cancellation of Airline Tickets

Airline tickets are not transferable under any circumstances. Name changes are not allowed on a booking even if the ticket is not yet issued.

It is imperative that names given at time of booking match exactly the names on the passports as the airlines regard any amendments as name changes and will be regarded as a cancellation and re-booking therefore incurring cancellation charges as stated below.

The following cancellation fees may apply to the ticket you have purchased:

Before Ticketing

Amendment change of date or itinerary: £25.00 per person.
Cancellation of Booking: loss of deposit.

After Ticketing

Some tickets carry 100% cancellation fee.

A change of any date on your itinerary will be treated as full cancellation, the 100% cancellation fee if appropriate will apply.

Cancellation fee on partially refundable airline tickets; from £75 to a maximum of £250. Some airlines allow a change of return date for a fee.

A partially used ticket has very little refund value, if you have not used parts of your tickets please return the documents to us, we will endeavour to recover a partial refund, if applicable.

Please note that we act as agents of the airlines, you have to abide by their rules and conditions.

Check in Procedure

As a rule you must check in at the airport at least 3 hours before departure for long haul travel and 3 hours for short haul. Some airlines require a longer check in time, we will advise you if this is the case. We cannot be responsible for you missing a flight due to lateness in check in at the airport.

Travel/Passports and Visas

When you travel with the carrier, the carrier's conditions apply, some may have limited liability. Please note that in accordance with Air Navigation Orders, an infant must be less than 2 years of age on the date of the return flight, to qualify for infant status. All passengers will require passport and all appropriate visas, many countries require that your passport should be valid for a further 6 months from intended date of return. We do not accept any responsibility if you do not comply with the regulations.

Countries may alter their visa requirements without notice, please ask our consultants for advice or consult the embassy of the country you are visiting.

Travel to the USA

Most visitors to the United States enter the country as tourists. With the introduction of visa free travel to citizens of 27 countries, it is now possible for many travellers, including British citizens, to enter the United States without a visa under the Visa Waiver Program (WVP). Visa free travel is also available to qualified travellers who enter the United States on business or in transit.

Citizens of the following countries: Andorra, Australia, Austria, Belgium Brunei, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Monaco, the Netherlands, New Zealand, Norway, Portugal, San Marino, Singapore, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom may travel visa free under the Visa Waiver Program if they meet ALL of the following requirements:

The traveller is a citizen of one of the countries named above, travelling on a valid, individual machine readable passport. Note: A passport indicating that the bearer is a British Subject, British Dependent Territories Citizen, British Overseas Citizen, British National (Overseas) Citizen, or British Protected Person does not qualify for travel without a visa. A passport which states holder has Right of Abode or indefinite leave to remain in the United Kingdom does not qualify for visa free travel;

  • Travelling for business, pleasure or transit only;

  • Staying in the United States for 90 days or less;

Important: Some travellers may not be eligible to enter the United States visa free under the VWP. These include people who have been arrested, even if the arrest did not result in a criminal conviction, those with criminal records, (the Rehabilitation of Offenders Act does not apply to U.S. visa law), certain serious communicable illnesses, those who have
been refused admission into, or have been deported from, the United States, or have previously overstayed on the VWP. Such travellers must apply for special restricted visas. If they attempt to travel without a visa, they may be refused entry into the United States.

Please note: that if you are from a Visa Waiver Program country and you have had your passport issued on or after 26 October 2005 you will need a passport with a digital photograph. Citizens of France, Italy and Austria with passports issued after this date might need to obtain a US visa. All other countries participating in the Visa Waiver Program will normally issue passports with digital photos from this date.

Children and infants must obtain their own machine readable passport.

Electronic System for Travel Authorization (ESTA)

From January 12, 2009, all qualified VWP travellers will be required to obtain electronic travel authorization prior to boarding an air or sea carrier to the United States. Travellers who do not receive travel authorization prior to their departure may be denied boarding, experience delays or be denied admission into the United States. Applications may be submitted at anytime prior to travel, but no less than 72 hours prior to departure.

Travel Authorization is obtained through an online registration system known as the Electronic System for Travel Authorization (ESTA). While not compulsory, travellers may obtain travel authorization from August 1, 2008 onwards. If you are planning on travelling to the United States anytime after August 1, you may wish to consider registering with ESTA before your departure. If your registration is successful, it will be valid for multiple applications for two years or until the date on which your passport expires, which ever comes first.

Before going on line to register, you should ensure that you are qualified to travel under the Visa Waiver Program otherwise your registration will be rejected. ESTA only authorizes a traveller to board an air or sea carrier for travel to the United States. It also does not guarantee entry into the United States; that decision rests with the immigration official at the Port of Entry in the same way that travellers currently entering the U.S. under the Visa Waiver Program or with a visa are subject to inspection.

Entering the United States by land

Travellers who make their initial entry into the U.S. by land from either Canada or Mexico are NOT required to travel authorization through ESTA before travelling.

Warning
If your passport has ever been reported lost or stolen to the authorities and then recovered, please do not attempt to use it for travel to the United States. If you input the passport details into ESTA, your application will be denied.

Submit your ESTA Application at https://esta.cbp.dhs.gov

For further information visit the US Embassy Website: www.usembassy.org.uk

Travel to Canada

Please note: Starting March 15, 2016, visa-exempt foreign nationals who fly to or transit through Canada will need an Electronic Travel Authorization (eTA). Exceptions include U.S. citizens and travellers with a valid visa.

For further information visit: http://www.cic.gc.ca/english/visit/eta.asp

Health

Please check the various health requirements for the country you are visiting.

Transit

Although you may not leave the airport while in transit you will need a visa for the country of transit if applicable.

Payment

You may pay us by credit or debit card, cheque or cash. The company will not accept responsibility for cash lost in the post. If your travel documents are being paid by a third party who is not travelling with you we will require written authorisation to be provided by the cardholder. All documents will be posted to the billing address of the cardholder.

Reconfirming your flights

Although many airlines no longer require you to reconfirm your flights, Major Travel still advises you to contact all airlines at least 72 hours before departure on both your outbound and inbound journeys to ensure that the flights have not been rescheduled. We will endeavour to advise you of any scheduled changes to your outbound flights if we are able to do so but Major Travel cannot take responsibility for any losses incurred as a result of an airline rescheduling your flights.

THE CONFIRMATION YOU HAVE RECEIVED AT THE TIME OF BOOKING ON OUR WEBSITE IS NOT THE FINAL ITINERARY YOU WILL NEED TO TRAVEL ON AN ELECTRONIC TICKET. WE WILL SEND YOU BY MAIL OR BY EMAIL EITHER A PAPER TICKET OR AN E-TICKET ITINERARY. IF YOU DO NOT RECEIVE EITHER OF THE ABOVE, PLEASE CALL US ON 020 7393 1095.

Alteration by the Company

The Company cannot control or prevent changes implemented by their suppliers. Airlines reserve the right to alter their timing or cancel flights. Should a scheduled change occur we will endeavour to minimise the inconvenience you may experience, we cannot however offer any compensation. The Company is not liable for any cancellation or amendment of flights implemented by the carrier. We strongly recommend that you reconfirm your flights 72 hours before departure.

Please check your travel documents carefully, the Company must be advised of any error within 72 hours of receipt.

Special Requests

These will be passed on to the relevant supplier but cannot be guaranteed by the Company.

Infants Tickets

The cost of a ticket for an infant does not include a luggage allowance nor a seat on the aircraft.

Travel Insurance

We strongly recommend that you take out travel insurance for your whole journey.

Car Rental/Hotel Reservation

Should you be unable to present your car or accommodation vouchers to our suppliers You may be charged again for the services locally, this may be at a higher cost. We will only refund you the amount you have paid us before departure.

Inclusive Holidays

Major Travel Price Policy

All prices are based upon costs and exchange rates as shown in the relevant brochure or on current rates at the time of quotation for tailor-made holidays.

After a confirmation invoice has been issued, unless the holiday is fully paid, the price of your holiday is subject to the possibility of surcharge in certain limited circumstances. However a surcharge will only be levied solely to allow for variations in transportation cost, including the cost of fuel, increase in normal published airfares, taxes and fees chargeable for services such as landing taxes or embarkation fees at ports or airports.

Even then the Company will absorb an amount equal to 2% of your holiday price (excluding insurance premiums and amendments surcharge) before passing on any surcharge to you. Surcharges will be notified by a revised Confirmation invoice sent to you.
Please note that no surcharge will be made within 30 days of departure If a surcharge would increase the total holiday price shown on your original invoice by 10% or more, this will be considered a Major Change, you will be entitled to the options offered in paragraph entitled "Changes" . (See below) including compensation.

The balance of the price of your holiday must be paid at least 56 days before your departure date. If the balance is not paid in time we reserve the right to cancel your holiday and retain your deposit. If after confirmation has been issued, you wish to change to another of our holidays or change departure date, we will do our utmost to make the changes, provided that notification is received in writing at our offices from the person who signed the booking form. This must be accompanied by a payment of £25 to cover our administration costs.

Certain costs of your package, such as airport or security tax may decrease before your departure, in which case we will refund you the difference.

Any member of your party may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form and is communicated to us in writing. As this incurs administrative costs, we will retain your deposit and in addition may apply cancellation charges up to the maximum shown below.

Period before departure within which written cancellation is received/Amount of cancellation charges shown as a percentage of the holiday price

  • More than 42 days: Loss of Deposit

  • More than 32 days: 30%

  • More than 22 days: 50%

  • More than 01 days: 75%

  • Less than one day: 100%

Major Travel will make every effort to assist you if you wish to alter your travel arrangements, if you are prevented from taking your holiday you may transfer your holiday to another person provided that:

  1. You request the transfer in writing giving a reasonable amount of time for the changes to be communicated to the suppliers.

  2. Your request is accompanied by documentary proof of the reason for the transfer.

  3. You and the transferee will be jointly responsible for any additional charges imposed by the suppliers providing the components parts of the holiday as well as any administration charges we will agree upon.

Important

Please note that all our holidays are on scheduled airlines. Once a booking is made even if the tickets are not issued we cannot do a name change. The previous booking will have to be cancelled and a new booking made. We cannot guaranty that we will be able to provide an airline ticket on the same airline at the same price that on the previous booking. Furthermore after a ticket is issued the airlines cancellation fees will apply. Some airlines charge 100% cancellation fees.

NOTE: If the reason for cancellation is covered under the terms of an insurance policy you may be able to reclaim these charges. Insurance cover taken through Major Travel cannot be cancelled, premiums remain payable in full and are not to be taken into account in the total holiday price for the purpose of calculating cancellation charges.

Changes

Occasionally changes may be made. Most of these changes are minor, and we will advise you or your travel agent at the earliest possible date. Flight timings and carriers in the brochure are subject to change as a result of airline procedures and these details are given for guidance only. Final details will be shown on your tickets. If a major change becomes necessary, we will inform you or your travel agent as soon as reasonably possible if there is time before departure. When a major change occurs, you will have the choice of accepting the change of arrangements, taking another available holiday from us, or cancelling your holiday and receiving a full refund on all monies paid. Examples of major changes are changes that we make to your holiday arrangements before departure that involves changing your outbound or arrival airport, time of departure or return by more than 12 hours, offering accommodation of a lower standard for a whole or substantial part of your holiday. Should we have to cancel your holiday we will offer you a holiday of a similar standard or higher at no extra cost, should the holiday be of an inferior standard than the original one we will refund you the difference. Following a significant modification, unless the change arises from circumstances of force majeure, you will receive the following minimum compensation, calculated according to the number of days prior to departure that you are notified of the change.

Days prior to Departure Date

Compensation when Notification of Change is sent Per Person:

 
 
 
 

More than 42 days
29-42 days prior
15-28 days prior
0-14 days prior

£10
£20
£25
£30

Force Majeure means unusual and unforeseeable circumstances beyond the control of Major Travel by whom this exception is pleaded, the consequences of which could not have been avoided even if all due care had been exercised. The circumstances may include but are not limited to: war, threat of war, riot, civil strife, terrorist activity, (actual or threatened), technical problems with transport, machinery equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions.

If the Company becomes unable to provide a significant proportion of your holiday after it has commenced, suitable alternative arrangements will be made for you at no extra charge to you or, alternatively, you will be returned to your point of departure and given a pro-rata refund for ground arrangements not received.

Holiday Problems

If you have a problem during your holiday, please inform the relevant supplier (e.g. Hotel) and resort representative immediately who will endeavour to put things right. Please follow this up within 28 days of your return home by writing to our Customer Services Department at Major Travel Plc, Building 3, 2nd Floor, The Exchange, Brent Cross Gardens, London NW4 3RJ giving your original booking reference number and all other relevant information. It is unlikely that you will have a complaint that cannot be settled amicably between us.

Responsibilities of The Company

The Company applies all reasonable checks to ensure that those involved in the preparation and provision of your holiday maintain the appropriate standards. The descriptions, information and opinions given in this brochure by the Company in respect of the airlines, hotels and other suppliers whose services are used are given in good faith, based on the latest information available at the time of printing.

The Company accepts liability for any loss you may suffer if any part of the holiday arrangements you book with the Company is not as described and not of a reasonable standard. The Company also accepts liability if you suffer death or personal injury as a direct result of these holiday arrangements failing to be as described and of a reasonable standard. However, these acceptances of liability do not apply if there has been no fault on the part of the Company or its servants, agents or suppliers and the loss, death or personal injury suffered is attributable to your own acts or omissions or to the acts or omissions of a third party not involved in providing the services which make up your holiday, or to unusual or unforeseeable circumstances or events which could not have been anticipated or avoided by the Company or its servants, agents or suppliers even with the exercise of all due care. They are also conditional upon you following the procedures for notification complaints set out in condition 9, and upon you assigning to the Company any right you may have against any other person whose acts or omissions have given rise to the Company's liability.

The Company's liability to compensate you and the amount of such compensation is subject to the following limitations. First, in the case of damage other than death, illness or personal injury, compensation is restricted to a reasonable amount having regard to such factors as, inter alia, the holiday cost and the extent to which the enjoyment of your holiday can be said to have been affected. Second, in all cases, liability and compensation are limited in accordance with the provisions of all international conventions which concern transportation and accommodation, namely the Warsaw Convention 1929 (as amended), the Berne Convention 1961, the Athens Convention 1974, the Geneva Convention 1973 and the Paris Convention 1962. Copies of these Conventions are available on request.

If you suffer death, injury or illness during your holiday arising out of an activity which does not form part of the inclusive arrangements booked with the Company, the Company will offer assistance where appropriate and in its sole discretion. This assistance must be requested within 90 days of your misadventure and will be limited to general advice and/or assistance with legal fees up to £5,000 per Booking Form, such contributions to be repaid to the Company out of any judgement or insurance payment you subsequently obtain.

Your Responsibilities

(a) General information concerning passport, visa and health requirements applicable to UK & EU Citizens is set out in the brochures. However, such requirements are subject to change and you must check current requirements before departure. It is your responsibility to obtain all documents required for your holiday, to ensure that these are in proper order and to take them with you. The Company will not be liable if you fail to do so and you will be responsible for meeting any additional costs incurred by reason of such failure.

(b) You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your holiday. The Company cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday. No creditor refunds will be given for lost, mislaid or destroyed travel documents.

Airlines & Other Suppliers

(a) As between you and the suppliers of the transport, accommodation and other components making up your holiday, the conditions of the supplier will apply. These conditions may be subject to international Conventions, which limit and/or restrict the suppliers' liability. (Copies are available on request - please allow 28 days).

(b) Transport timings are provided by the carrier concerned and are subject to such matters as weather conditions, maintenance requirements, the ability of passengers to check-in on time and, in the case of flights, to air traffic control restrictions. Accordingly the times of flights and other forms of transport are estimates only and cannot be guaranteed.

(c) Some activities carry inherent risks and if you are participating in such activities you may be asked to sign an additional form by the local supplier.

Contact Us

020 7393 1000

@major4agents

Major Travel Plc registered in England No. 1805034. Registered office Building 3, 2nd Floor, The Exchange,
Brent Cross Gardens, London NW4 3RJ

Price Promise

If you find the same itinerary cheaper anywhere else, call us and we won't just try to match it, we will try and beat it!

As individual as you

  • We don’t sell pre-packed holidays with set departure dates!
  • You can tailor aspect of your holiday with us from the dates and times to hotels and room types.

Financial Protection

  • All the holidays we sell are protected under the ATOL licence of the principle tour operator we act as an agent for.

Impeccable Service

  • You won't just get an outstanding service from the airlines and hotels we book for you. The outstanding service begins from the moment you make contact with us
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